Today I took my broken computer to school so that HP could pick it up between 9 and 12 and take it for repair.
You've guessed it - nada!
Luckily for me (but unluckily for the school's phone bill) I had some non-teaching time this afternoon. I had a stack of work to do, but this was too important to put off.
On the HP website I found what looked like the correct phone number. Ha ha. On the fourth number I got through to the right people. I didn't have my reference number or the direct line number, so that made matters even slower. By call number 2 I had lifted the serial number from the back of the bubble-wrap-bound machine.
Call number 3 was to the repair centre. They had no record. Call number 4 kept me on hold while they contacted the repair centre themselves just in case I couldn't be trusted to understand "We have never heard of you".
And this guy had the TEMERITY to tell me to keep calm! Is there anything more likely to make you lose your cool? Patronising crap.
Finally, the excuse. "You phoned on Saturday? The system went down on Saturday, and for some reason your booking did not go through." Confidence-builder, huh? A computer company that cannot put a repair booking through because...their computers went down!
Eventually I was given another appointment for tomorrow. I will not be holding my breath.
My long and fraught conversation was overheard by a colleague who was going to buy a computer tonight, and had pretty well decided on an HP with extended warranty.
Strangely enough, she's changed her mind.
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