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Welcome to the world of the Vincent D'Onofrio obsessed - and a bit of real life thrown in.

Sunday, December 14, 2014

You Dirty Rat

It's weeks now since Twiglet carried out her own catch-and-release programme on a rat. She caught it outdoors and released it in the kitchen.

Eventually it was murdered by the pest controller. I phoned the company (KnowHow - hello, nothing good to say about you) that provides the insurance on my ravaged dishwasher. First they said it wasn't covered because it was rodent infestation. Then they decided a one-off wasn't infestation. But the engineer didn't have the necessary parts. They were ordered and when they arrived I got a message to make an appointment. The first available when I could be there was last Friday.

They texted me the night before - a time between 8.50 and 12.50.

They didn't show up.

A phone call with 10,000,000 "press this key, press that key" options led me to someone who said the appointment had been cancelled! "They've been trying to phone you". No. My phone didn't ring while I was sitting next to it. There were no missed calls on the mobile. And no, your next non-working day of next Tuesday is not available.

Eventually they managed to book me a morning appointment for next Tuesday, but I have few hopes they will bother to turn up. After all, this is insurance. They already have my money. And it was my fault that they only allowed an hour for the visit, and the engineer said he needed more.

Couldn't be their fault, could it?

Pissed off? Moi?


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