A couple of months ago I started to shop in Tesco again after at least three years of avoiding them (and they're my nearest supermarket to take my car to for a big shop). I stopped going because they just never bothered to answer queries. I want to feel valued as a customer.
When I changed jobs it became easier to go back there - the alternative, Asda (owned by Walmart), is now a bit more off my route. But already Tesco have reverted to type. I take a lot of natural remedieds for menopause symptoms, and Asda sells them in vegetarian capsules, Tesco does not. I asked THE MANAGER HIMSELF why and he said he's find out. Nothing.
Today I asked for a refund (just 56 pence) because a 2 for £2 offer didn't come up on the bill. What a performance! First we have to check the shelf, then aske someone on the relevant department, then deny it and try to explain to me that I might have got chocolate and cans of drink confused. All I needed after a hard day teaching my severly autistic students. I got my 56 pence (eventually) and stormed off to Asda, where I had a very enjoyable shop.
3 comments:
What happened to "the customer is always right" ?? It's the same everywhere, Val. Customer service has gone the way of high button shoes and rotary dial telephones. It's a shame.
Golly, JoJo, you're an old-fashioned gal. Good on you.
Val, Biocare's range of supplements are excellent and virtually all are in vegetarian/vegan format. I'm a nutritionist and know that stuff from supermarkets is usually poor quality - you get what you pay for when it comes to supplements, and Biocare are welll worth the little extra cost.
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