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Welcome to the world of the Vincent D'Onofrio obsessed - and a bit of real life thrown in.

Friday, July 27, 2012

No Apple-ogy


Steve Jobs must be turning in his grave. The company he lovingly set up losing value to rivals day by day. And now I know why.

Several months ago I bought the ebook George Harrison: Living in the Material World. It can do lots of things no ordinary book could do, and it should be wonderful.

Sadly, iTunes have ensured the opposite.

After a few days I was sent notice of an update. But the instructions didn't work. I couldn't even sign  in - it rejected my password, and didn't accept my answer to a verification question. Well of course I'd get that wrong - it was only the birthday I've lived with for 59 years!

The bright spark I was dealing with meanwhile decided that it needed further investigation (nothing was done however) and refunded me the purchase price. I never requested this.

Over that May weekend I managed to get it working, and immediately told the clever boy so. He never mentioned any consequences of my having received his "goodwill" refund, such as I no longer owned the book, even though I had never asked for my money back.

So when another update notice was sent to me (why, if I no longer owned the book?) I tried to download it - and completely lost the book.

I have been in contact with iTunes - via the old case number, as they failed to answer my query on their website. It is, of course, all my fault, and I shouldn't expect to do anything more than give them my money again to get the book back. After all, I requested the refund, didn't I? Complaint closed by those it is against, not by the person making it.

I've often been tempted to buy a Mac. I've thought of getting a newer iPad.

No chance. They'll never steal from me again.


4 comments:

judith said...

At the moment my internet is not working well at all..I'm blaming the olympics....It can't possibly be my fault..LOL

JoJo said...

Sorry to hear that! :( I never did get a Mac despite everyone telling me I should. There's no such thing as customer service anymore.

judith said...

That's true JoJo..The insurance we pay Currys..PC. World is'nt worth the paper it's written on..For us it was miss-sold...

Eliza said...

My brother won't hear a word said against Apple...but he worked for them for years..

I have played with his stuff occasionally, but I prefer my Windows laptop..I sort of know what I'm doing with it :)

I just got given(as in I picked what I wanted) a tablet as an early birthday present from the kids...an I-pad was out of our range, but I think we found a good alternative

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