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Welcome to the world of the Vincent D'Onofrio obsessed - and a bit of real life thrown in.

Wednesday, June 05, 2013

Hellifax

One of the banks that had to rely on government intervention to stop it going under was the Halifax. I have banked with them for some time, and have not found them to be particularly clever. For example, when they sent me a letter containing my details and those of a complete stranger, saying one account was going to pay the credit card bill of the other in monthly payments, I phoned them up straight away so that it could be put right. All I asked was a couple of pounds put into my account to pay for the phone call. Their later letter refused, saying that, as they had already refunded me £12 over another of their mistakes, they didn't owe me anything! Pay for one mistake, get the other one free. After the intervention of the regulator, they paid me £100!

Well this time, I won't be laughing. Today I came home to a letter, dated 31st May, saying that on 3rd June and every month thereafter, they would be paying £995 from my account into the account of a total stranger. It obviously did not occur to them to check in advance the legitimacy of this uncharacteristically large sum, so by the time I heard about it my account was nearly £1000 light. That's close to four times the amount of my largest standing order, for the remainder of my mortgage. Yet it has been nodded through as though I did transactions like that every day, or indeed every month "until further notice".

Well I did notice, and they say that the money will be back in my account by close of business tomorrow. But if they find that it isn't a mistake by the bank or a fraudulent transaction, they will take it back again.

What the FUCK do these people think they are doing with MY money?

3 comments:

Eliza said...

Really makes you want to go back to putting it under the mattress doesn't it?

I will keep my fingers crossed that you get it sorted out quickly!

JoJo said...

Oh wow, what a serious fuck up. Russell doesn't trust banks either and we do as much by cash as possible. I'd blast them on their facebook page. You'd be surprised how fast companies are responding to complaints on Facebook. It's way more effective. I've had good luck getting help from my cable co, and my friend had a huge problem w/ her bank and she complained on their FB page and boy did they ever make it right!

judith said...

Under the floorboards is the best place for your money these's days....

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