Today I took the gizmo that ruined my computer back to PC World. I got a refund and the Techy said he thought I would have to remaster my machine. NOOOOOOO!
I spent the afternoon saving all the files I treasure or need on to my plug-in hard drive, and a pen-drive. Then I started to think about trying to restore from a earlier place on the machine than the one that froze it for 26 hours.
No, I thought, I PAID for a 3-year warranty, I'm going to phone HP support.
Despite the slight problem that I had been unable to register the warranty extension because the link wouldn't work (these computer companies, eh?) and therefore don't appear on the system, the HP Techy took me through a bunch of uninstalling and deleting I would NEVER have dared to try unassisted. Then, after 2 restarts, the machine is fixed - bing, bang bong!
It has a partition (this is a feature of Vista) and if you delete the right thing, it just searches for it "over there" and reinstalls what you need.
So my computer is fixed! Whoopee! And it only took 30 minutes. (Can't wait to see the phone bill...)
Only 30 minutes to do all that? Wow! still though, you have the patience of a saint to deal w/ that.
ReplyDeletehad to do the same shit yesterday, so I know how you feel, val. only i forgot to save some files – grrr! glad you won the battle against the machine.
ReplyDeleteWELL DONE VAL.
ReplyDeleteBravo, Val! You give the rest of us hope!
ReplyDeleteSee,sometimes techno support people are worth talking to....only sometimes
ReplyDeleteWell done for perservering with it,I know how tempting it can be to give up on it all
I was blissfully unaware I had a 3-year warranty thing on my PC until I got a letter telling me it was about to expire....
ReplyDelete