So neither system worked well. Without informing patients, however, the practice reverted to the old system. Recent experiences made me suspect this, however. So when I phoned on Wednesday to try to book an appointment for Friday, I asked if this was now possible. The receptionist was baffled. "We've never had the system here where you phone in on the day," she said. I assured her that they had. She replied, "Well not in the 6 months I've been here."
Six months! I've been a patient there for well over 30 years, and she thinks that the systems of the last 6 months are set in stone and have been in effect since the dawn of time.
The 48-hour appointment target is being scrapped by our wonderful, caring new government. As if I'm going to notice the difference. The first appointment I could get was for 7pm tomorrow. That's 6 days - while the 48-hour system still applied.
Don't know who I'm seeing but if it's Dr Quyen Nguyen:
(the only picture of one of the practice doctors I could find) I think he may get my opinion, whether he likes it or not.





















































